How do I return an item?

Refund/Return Policy:

We accept returns after receiving the item for exchange or refund within 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only but it must be a holster in black or black carbon fiber pattern. Any and all other patterns other than black or black carbon fiber are NON REFUNDABLE / RETURNABLE as it is custom built per your request!

  1. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way.
  2. Within 14 calendar days of the delivery date (after 14 days no returns are allowed)
  3. Unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.
  4. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
  5. Refunds are contingent upon inspection of item(s) once we receive it.

There is a 20% restocking fee for returned items that are not being exchanged and not the sellers fault. We understand shooter's change their minds in regards to gear they carry but it is a custom built holster.

Again you MUST contact us within 14 days if you intend to return ANY item sent from our store. Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault. 

Gunners Custom Holsters

CS Phone # 910.382.2738